Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dieunikadesvallon1@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dieunikadesvallon1@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dieunikadesvallon1@icloud.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

Last Updated: August 12, 2026

At VeylaStyle.com, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return or exchange according to the policy below.

1. Return Period

Customers may request a return within 14 days of receiving their order.

To qualify for a return, the item must be:

Unworn and unused
In its original condition
Free from stains, odors, makeup, perfume, or other signs of use
Returned with its original packaging and tags, when applicable

2. Hair Products

For hygiene and safety reasons, hair products, wigs, bundles, extensions, and similar items must be unused and unaltered to qualify for a return.

Once hair has been cut, colored, washed, installed, brushed excessively, or otherwise altered, it may not be eligible for a return or refund.

3. Perfume

Perfumes must be unused, unopened, and in their original packaging to be eligible for a return.

Opened or used perfume products are generally non-refundable because of hygiene and product-safety concerns.

4. Jewelry

Jewelry must be returned unused and in its original condition and packaging.

Items showing signs of wear, damage, or alteration may not qualify for a refund.

5. Clothing

Clothing must be unworn, unwashed, and returned with all original tags attached.

Items that have been worn, washed, stained, damaged, or altered may not be accepted.

6. Final Sale Items

Items marked Final Sale are not eligible for return, exchange, or refund unless they arrive damaged or defective.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos of the item and packaging

We will review the issue and, when appropriate, provide a replacement, exchange, or refund.

8. Return Shipping

Unless an item is defective, damaged, or incorrectly shipped by VeylaStyle.com, the customer is responsible for the cost of return shipping.

Original shipping fees are generally non-refundable.

9. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

10. How to Request a Return

To request a return, contact VeylaStyle.com with your order number and the reason for your return.

Do not send items back without receiving return instructions first.

11. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.

12. Contact Us

For questions about returns or refunds, please contact:

VeylaStyle.com

Email: [desvallondieunika953@gmail.com]

Website: VeylaStyle.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.